Customer Support / Order to cash Specialist (NL/SP)

You’ll be the main contact for hospitals, distributors, and the company's affiliates during the entire order-to-cash process. From order entry to invoicing, you make sure everything runs on time and according to regulations. Working closely with departments like Supply Chain, Logistics, Finance, and Regulatory Affairs, you help deliver excellent service to every customer.

What you’ll do:

• Handle customer requests and questions about products, orders, and deliveries.
• Manage the full Order-to-Cash and reverse logistics process, including order entry in SAP, confirmations, export documents, and invoicing.
• Coordinate with Supply Chain and Logistics to ensure stock and transport are on track.
• Support Sales with quotes and tender responses.
• Process complaints quickly and professionally.
• Work with Finance and Export Control to ensure timely billing and compliance.

• MBO+/HBO level of education with relevant experience in customer service, logistics, or order management.
• Excellent communication skills in Dutch, Spanish and English.
• Strong understanding of export regulations and international trade procedures.
• Experience with SAP and Microsoft Office tools.
• A proactive, structured, and hands-on approach.
• Customer-focused, solution-oriented mindset with strong attention to detail.

• Hourly wage: €19.10 – €22.80 (depending on experience)
• 13th month bonus
• Hybrid work – at least 2 office days per week (including Thursday, the fixed team day)
• A varied role in a global healthcare company
• Opportunities for personal and professional growth

Our client is a global leader in healthcare and life sciences, dedicated to advancing medical innovation and improving patient outcomes worldwide. At this company, you’ll join a diverse, international team that values reliability, collaboration, and customer focus. The company’s mission is rooted in “Science for a Better Life”, and this position plays a vital part in supporting that promise.