Customer Service Agent

Join the team as a Customer Service Agent and take responsibility for coordinating communication between ASML and various DHL departments.

Communication will take place via email, ticketing systems and telephone. Your role will involve investigating problems, coordinating actions and delivering effective solutions while maintaining a high level of customer satisfaction.

Your key responsibilities include:

• Resolving issues submitted through the ticketing system
• Communicating with customers and warehouse employees via email, tickets and telephone
• Investigating and resolving SAP-related issues
• Coordinating communication between ASML and various DHL departments
• Identifying the causes of operational issues and proposing effective solutions
• Supporting daily customer service and operational processes
• Performing additional support-related tasks based on current business needs
• Supporting warehouse operations when required

Working hours

You will work in a day shift from Monday till Friday

• 8:00 - 4:30 pm

For the position of Customer Service Agent, the following skills and qualifications are important:

• Good command of English, both spoken and written
• Good practical knowledge of Microsoft Office
• Basic understanding of logistics and supply chain processes
• Experience with SAP or another ERP system is considered an advantage
• Strong communication and interpersonal skills
• Ability to remain calm and effective under pressure
• A team-oriented attitude and commitment to providing a high level of support

These requirements are important for the Customer Service Agent position, but you are equally important to us. We would like to learn more about your experience, skills and ideas. Show us what you can bring to the team!

• Initial on-the-job training provided by the company
• Hourly wage of 15,70 € 
• 8% holiday allowance
• 130% pay rate for work from Monday to Friday between 18:00 and 00:00
• 150% pay rate for work on Saturdays
• 200% pay rate for work on Sundays and public holidays
• Travel allowance of up to €9.30 per day
• Full-time employment in a two-shift system
• Between 38 and 40 working hours per week
• Career development and advancement opportunities
• Company events and activities that strengthen team relationships and contribute to a positive working atmosphere
• A €200 gross employee referral bonus when the referred employee completes six full weeks of work

DHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop.