Customer Service Agent

Become the key connection between DHL Supply Chain, our customers, and internal teams by delivering smooth and reliable logistics solutions every day. In this role, you will support a global technology leader, Nokia, by ensuring efficient shipment flows, resolving challenges, and building strong customer relationships. Join a dynamic environment where your ideas, accuracy, and proactive approach directly contribute to the success of worldwide supply chain operations.

Your key responsibilities:

• Support customers with shipment updates, orders, and logistics solutions
• Collaborate with Transport, Planning, and Customs teams to ensure smooth operations
• Resolve logistics issues and improve customer satisfaction
• Maintain accurate records and ensure timely task completion
• Build strong customer relationships through proactive communication

Working hours:

You will work from Monday till Friday in 2 shift system:

• 6:00 -15:00 
• 13:00-22:00 or 15:00-24:00

• Previous experience working within logistics field
• Fluent spoken and written English
• Knowledge of SAP is a strong advantage
• Customer - oriented, proactive, and patient when handling multiple questions
• A high level of accuracy and independency with ability to work under time pressure

These points are important for become a part of the team at DHL in Beringe. But we are also curious about who you are. We would love to hear about your talents, background, and ideas. Surprise us!

• Gross hourly wage begins at €16,00 per hour
• Full time position
• 130% shift allowance after 18:00
• Travel allowance
• Growth opportunities within an international organization
• Internal training and opportunities to expand your logistics knowledge
• Stable employment with strong prospects for long-term cooperation
• Opportunities for growth and career development
• Work in a positive, international team environment

DHL Supply Chain, part of the DHL Group, is a leading provider of logistics services worldwide. By combining management and value-added services with our customized, integrated logistics solutions, we support resilience, efficiency, improve quality, and build competitive advantage.